Subscriptions (Starter, Growth, Authority)

Plans are billed in advance, monthly or annually, and renew automatically until cancelled.
Cancel any time by emailing esh@ethosengine.io from your account email. Cancellation takes effect at the end of the period you have paid for. You keep access until then. We do not give partial refunds for unused time.
7-day guarantee on your first charge. If this is your first paid plan and, within 7 days of the first charge, you have not run a paid report or held a 1-on-1 call, email us and we refund the charge in full.
Renewal charges are not refundable. We email a reminder before an annual renewal.
If we change a plan's price, the new price applies from your next renewal and we tell you at least 30 days before.
The free plan has nothing to refund. One report is included.

Placements, link building and services

A marketplace request is a quote, not a payment. Nothing is charged until you approve the quote and pay.
Full refund if we cannot deliver. If a publication or supplier declines your brand or topic, or we cannot deliver within the quoted turnaround plus 14 days, you choose a substitute of equal value or a full refund.
Non-refundable once work starts. Work starts when we brief the publication or supplier, or begin writing. Suppliers charge us at that point, so we cannot refund it.
Written content includes one round of revisions before it is submitted. After publication, edits are at the publication's discretion.
Guest post links: if a guest post we placed is removed within 12 months, we replace it at no cost. Other placements are controlled by the publication once live.
Local SEO work is delivered with a report of every item completed. If an item in the package is missing, we complete it or refund its share.

What is not covered

We do not promise rankings, traffic, AI mentions, leads or sales. Search engines and AI engines decide what they show, and they change. A result you hoped for but did not get is not a basis for a refund. Refunds are also not available where you gave us wrong or incomplete information, or asked us to stop after work began.

How to ask

Email esh@ethosengine.io with your account email and the order or invoice number. We reply within 2 business days. Approved refunds go back to the original payment method within 10 business days; your bank may take longer to show it.

Please contact us before raising a dispute with your card issuer. We resolve most issues directly.

Your statutory rights

Our services are sold to businesses. If you are a consumer in a place whose law gives you rights that cannot be excluded, those rights remain and this policy does not reduce them.